Delivery Policy

The Natural Marketplace Sdn Bhd can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses. 

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. 
By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.
Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. 
Should the order be unable to be delivered to you successfully after any stipulated number of attempts by the appointed logistics provider or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials, recycling used boxes. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.



The Natural Marketplace Sdn Bhd delivery will only be limited to local delivery only. 

The Natural Marketplace Sdn Bhd charges a standard shipping & handling fee according to charges provided by various logistics provider (you may select your preferred service provider).

* Customer may opt to pay a higher transaction fee should you desire express delivery options or delivery of items exceeding certain designated dimensions or weight.

There will be STRICTLY NO REFUNDS for any shipping & handling charges.

We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Tuesday to Friday, excluding weekends and public holidays.



Confirmed orders will be shipped out from our store within 1 - 5 business day(s) if they are placed before 10:00am, Tuesday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 10:00am and over the weekend will be processed on the following Tuesday and shipped out within 1 - 5 business day(s).

Delivery ETA (Expected Time of Arrival) are as follows:

  • Peninsular Malaysia: 2 – 7 working days for your order to arrive.
  • Sabah / Sarawak: 5 – 10 working days for your order to arrive.

Delivery to rural or remote areas may require an additional of 2 – 5 working days.