Return & Refund Policy
RETURN / REFUND
- You shall examine the goods immediately upon collection/delivery for any deficiencies and/or damages. Any complaints must be emailed to us at firstname.lastname@example.org within three days upon receipt of the package with the following information
- Delivery consignment note copy
- Description of damages with photos and the condition of the inner and outer packaging
- For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. Please be advised that all packages are weighed and recorded before sent out.
- Please KEEP all products, boxes, and original packing material shipped to you for further inspection, if needed.
- Delivery charges for any return items will be borne by you.
- Any return received with missing items or without original packaging and original conditions (unopened/ sealed) will not be accepted
- Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. We will not be liable and responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise paid by you during purchase only.
- Please allow 10 business days for us to process your refund once we received your returned package
We will investigate the complaints and decide on product exchange/ refund on a case by case basis.